Terms & Conditions | BLISS LODGING / Niseko

Scope of Application

1. The accommodation agreement and its related contracts established between this hotel and its guests shall be determined by this clause. Matters not set forth in this clause shall be determined by laws, regulations and general customs.
2. In case this hotel agrees to a special agreement that is not against laws, regulations, and general customs, such a special agreement supersedes this clause irrespective of the preceding paragraph.

Application for an accommodation agreement

1. Those who apply for an accommodation agreement to this hotel shall communicate the following information to this hotel:
   1. 1)Names and number of guests
   2. 2)Accommodation dates and expected arrival time
   3. 3)Please communicate to us in writing the details about the inbound/outbound flights and other means of transportation at least 14 days prior to check-in. In the event a guest fails to do so, he/she may not be able to use reserved pickup services.
   4. 4)Lodging fee
   5. 5)Any other matters that are considered necessary by the hotel
2. In the event that a guest requests extension of his/her stay beyond the accommodation dates set forth in Item 2 of the preceding paragraph during his/her stay at the hotel, the hotel will consider it as an application for a new accommodation agreement at the time of receiving such a request.

Establishment of accommodation agreement

1. A booking shall take effect at the time of issuance of the confirmation of booking. The confirmation of booking shall be sent by email, fax or mail. Please note that even if a guest cannot see an issued confirmation of booking due to situations not attributable to our hotel such as a computer failure, a communication problem, or a wrong email address, it shall not affect the establishment of the accommodation agreement.
2. After an accommodation agreement has been established in accordance with the provisions of the preceding paragraph, the guest shall pay a deposit as determined by the hotel to the extent of the total lodging fees for the accommodation period by the date fixed by the hotel. The payment shall be in principle made by credit card.
3. The deposit will be first appropriated for the lodging fees. In the event that a situation arises in which the provisions of Article 6 and Article 18 are applied, the deposit will be appropriated for the penalty, followed by indemnities. Any surplus will be returned to the guest at the time of payment as stipulated by Article 12.
4. In the event a guest fails to pay the deposit in accordance with Paragraph 2 by the date fixed by the hotel, the accommodation agreement will lose its effect.

Special agreement exempting guests from paying a deposit

1. The hotel may agree to a special agreement exempting guests from paying a deposit as set forth in Paragraph 2 of the preceding article notwithstanding the provisions therein.
2. In case the hotel has not requested a guest to pay a deposit as set forth in Paragraph 2 of the preceding article or fixed any deadline for the payment thereof in approving his/her application for an accommodation agreement, the hotel will be considered to have agreed to a special agreement as stipulated in the preceding paragraph.

Rejection of the establishment of accommodation agreement

1. The hotel may refuse to accept guests on the following grounds:
   1. 1)Cases in which an application for accommodation has not been made in accordance with this clause;
   2. 2)Cases in which the guest rooms have been fully booked;
   3. 3)Cases in which a prospective guest is considered to be liable to conduct an act against law provisions, public order or morality with regard to accommodation;
   4. 4)Cases in which a prospective guest is a member of an organized crime group or an anti-social force;
   5. 5)Cases in which a prospective guest is obviously a patient of an infectious disease;
   6. 6)Cases in which a guest has made an unreasonable request about accommodation;
   7. 7)Cases in which the hotel is unable to accommodate guests due to natural disasters, failures of equipment or any other inevitable reasons; and
   8. 8)Cases that correspond with the provisions of the 5th Operational Ordinance of the Hokkaido Hotel and Ryokan Management Law.

Guests’ right of cancellation

1. Guests may cancel the accommodation agreement with the hotel.
2. In the event of the preceding paragraph, the hotel will charge a penalty in accordance with Attached Table 2. However, this provision may not apply in case there is a cause attributable to the hotel.
3. In case a guest has not arrived by the expected arrival time on the date of arrival without prior notification, the hotel may consider the accommodation agreement canceled by the guest.

The hotel’s right of cancellation

1. The hotel may cancel an accommodation agreement and order the guest to leave in the following circumstances:
   1. 1)Cases in which a guest is considered to be liable to conduct an act against law provisions, public order or morality with regard to accommodation, or have committed such an act;
   2. 2)Cases in which a guest is obviously a patient of an infectious disease;
   3. 3)Cases in which a guest has made a violent or unreasonable request to the hotel and its staff;
   4. 4)Cases in which the hotel cannot accommodate guests due to a matter of force majeure, such as a natural disaster;
   5. 5)Cases that correspond with the provisions of the 5th Operational Ordinance of the Hokkaido Hotel and Ryokan Management Law;
   6. 6)Cases in which a guest is considered to be liable to cause trouble to other guests due to reasons such as intoxication, or a guest’s words and deeds are considered to be extremely troublesome to other guests;
   7. 7)Cases in which a guest is considered to be a member of an organized crime group or an anti-social force; and
   8. 8)Cases in which a guest smokes in the hotel or fails to comply with the use agreement of the hotel.
2. In the event that the hotel has canceled an accommodation agreement in accordance with the provisions of the preceding paragraph, it will not charge fees such as the lodging fees for which the service has not been provided to the guest.

Registration for accommodation

1. Guests are requested to register the following information at the hotel front on the day of arrival:
   1. 1)Name, sex, address and profession of the guests;
   2. 2)In the case of a foreigner, nationality, passport number, and place and date of entry (his/her passport is photocopied at the time of check-in);
   3. 3)Date of departure and expected departure time; and
   4. 4)Any other matters that are considered necessary by the hotel.
2. In case a guest plans to make the payment of the lodging fees as set forth in Article 12 by any other means than cash such as coupons, or credit card, he/she is requested to present it at the time of registration as set forth in the preceding paragraph.

Hours of use of guest rooms

1. A guest may use his/her guest room from 3PM to 10AM of the following day. If a guest stays more than one day, he/she may use it 24 hours except for the arrival and departure days.
2. The hotel may change the hours of use set forth in the preceding paragraph for some guests.
3. The hotel may allow a guest to use his/her room outside of the hours of use set forth in the preceding paragraphs irrespective of the provisions thereof. In such a case, the hotel charge additional fees as the following:
   1. 1) Overtime of up to 2 hours:
      Period A (Apr. 1 – Nov. 30): 3,000 yen per person
      Period B (Dec. 1 – Mar. 31): 6,000 yen per person
   2. 2) Overtime of more than 2 hours:
      100% of room charge

Compliance with the use agreement

1. Guests must comply with the use agreement of the hotel at the hotel. In the event a guest fails to comply with it, the hotel may cancel the accommodation agreement and order him/her to leave.

Opening hours

1. The opening hours of the main facilities of the hotel are shown below. The opening hours of the other facilities are shown in brochures provided, the signs of the respective facilities and information materials in the guest rooms:
   1. 1) Service hours of the front
      A. Front desk: 9:00-18:00
      B. Closing time: Open 24 hours
   2. 2) Lounge <Bacchus>: 18:00-22:00
2. The opening hours in the preceding paragraph may be changed as needed. Such changes will be communicated to guests by an appropriate means.

Payment

1. The details of the lodging fees to be paid by guests are shown in Attached Table 1.
2. Guests shall pay the lodging fees set forth in the preceding paragraph by cash or other means accepted by the hotel such as travelers’ checks, coupons or credit cards at the front at the time of arrival or in advance.
3. Even if a guest has not stayed overnight at his/him room after it was provided and made available to him/her, the lodging fees will be charged.

Responsibility of the hotel

1. In the event that the hotel has caused damage to a guest due to nonfulfillment of the accommodation agreement or its related agreements, it will compensate for it. However, this provision shall not apply if the damage is not attributable to the responsibility of the hotel.
2. While the hotel complies with the Fire Protection Law and carries out fire control measures, it also subscribes to innkeeper’s liability insurance to cope with emergencies including fires.
3. In the event the following happen due to causes not attributable to the hotel, it shall not assume any responsibility.
   1. 1)Loss of guests’ belongings
   2. 2)Damages to fixtures
   3. 3)Delays (including flight delays)
   4. 4)Injury or death
4. After a confirmation of booking has been issued, the guest is considered to have agreed to evade risks for himself/herself and his/her traveling companion(s), by, for example, subscribing to appropriate travel insurance given the possibility of emergencies such as cancelation or a change in the travel plan.

Arrangement in the event a reserved room cannot be made available

1. In the event that the hotel cannot make a reserved room available to the guest, it shall arrange another accommodation facility with equivalent conditions upon his/her approval.
2. In the event that the hotel cannot arrange another accommodation facility irrespective of the preceding paragraph, it shall pay compensation fees equivalent to a penalty, which will be considered as indemnities. However, the hotel will not pay compensation fees in case the cause for not being able to provide a room to the guest is not attributable to the hotel.

Handling of deposited items

1. The hotel shall assume responsibility of loss of or damage to the belongings of a guest only in case that it is attributable to a willful act or gross negligence of the hotel or its staff. It should be noted that the indemnities shall be the fair market value of the lost item or 50,000 yen, whichever is lower except for a case in which the guest notified the hotel about the type and the price of the item in question in writing when depositing it to the hotel. The hotel may refuse to keep items depending on the content of such notification.
2. The hotel does not keep cash, transferable securities, jewelries, or important documents.

Storage of guests’ belongings

1. In case a guest sends its baggage prior to check-in on his/her own responsibility, the hotel shall not assume responsibility for any damage caused to it.
2. In case a guest’s baggage arrives at the hotel prior to check-in, the hotel will keep it only if it has been notified about the baggage prior to its arrival and hand it to the guest at the time of his/her check-in.
3. In the event a guest’s belongings are found left at the hotel after his/her check-out, if the holder is identified, the hotel will contact him/her and ask for instructions. However, in case no instruction is provided or the holder cannot be identified, the hotel will dispose of the item in question or deliver it to the nearest police station after keeping it for a week.

Responsibility associated with parking

1. In case a guest uses the parking area of the hotel, the latter only makes the space available and shall not assume the responsibility of managing the car. However, in managing the parking area, in the event the hotel has damaged a car due to its willful act or gross negligence, it will assume the responsibility for compensating for it.
2. Because the parking space is limited, an advance reservation is necessary for the use of the parking area. Those who come to the hotel by car are requested to confirm the availability of parking space in advance.

Guests’ responsibilities

1. In the event a guest has damaged the hotel due to his/her willful act or negligence, the hotel will request the guest to compensate for it. Moreover, he/she may be requested to pay insurance claim processing fees, as needed.
2. Smoking is prohibited throughout the hotel. Guests are therefore requested to smoke in the outside smoking space. In the event a smell or evidence of smoking is identified, a guest is requested to compensate for the damage it has caused.
3. Please understand that in the event the hotel has spent extra cleaning hours due to the following cases, a guest will be charged 3,000 yen per 30 minutes as additional cleaning fees:
   <Cases in which additional cleaning fees of 3,000 yen (per 30 minutes) are charged>
   - Cases in which furniture, consumer electronics, or tableware have been displaced from the original positions;
   - Cases in which trash is scattered in the room or trash has not been sorted out;
   - Cases in which tableware has not been cleansed;
   - Cases in which the kitchen stove or the sink is extraordinarily dirty;
   - Cases in which the refrigerator is very dirty.

1. Reservation

1. The reservation is completed when the written Reservation Confirmation Certificate is issued, after the payment of the application fee.
2. Before the Reservation Confirmation Certificate is issued, all offers, prices, terms and conditions may be modified or canceled without previous notification.
3. Depending on the hotel occupancy rate, some accommodation plans and additional services may not be reserved.
4. The accommodation price in the Reservation Confirmation Certificate is defined by the number of guests who will be staying (excluding children under 7 years old who do not require bedclothes). If either the number or age of the guests is changed, the accommodation price may change as well.

2. Rates

3. Cancellation rules

1. If any of the following items in the reservation is changed, the entire reservation will be cancelled, which will require a new reservation to be made.
   1. (1) Type of room(s)
   2. (2) Date of arrival
   3. (3) Date of departure
2. Below are the rules for check-ins made between December 1st - March 31st.
   Fee for cancellations received more than 90 days before the check-in date: 0% of the accommodation price
   Fee for cancellations received 90 days or less before the check-in date: 20% of the accommodation price
   Fee for cancellations received 60 days or less before the check-in date: 100% of the accommodation price
3. Below are the rules for check-ins made between April 1st - November 30th.
   Cancellations received more than 30 days before the check-in date: 0% of the accommodation rate.
   Cancellations received 30 days or less before the check-in date: 20% of the accommodation rate.
   Cancellations received 7 days or less before the check-in date: 100% of the accommodation rate.
4. The exchange rate and fees that incur in cancellations and refunds vary depending on credit card companies and banks. In case of refunds, the guest is in charge of the deposit fee.

4. Guest Services

1. Guest Services refers to a variety of services offered by us other than accommodation, such as lift ticket, transport to and from the airport, ski gear rental, ski lessons, rafting, car rental etc., which the guest can add in the moment of their reservation.
2. Guests who request the Guest Services need to inform the details of the arriving or departing flight in a written form until 14 days prior to the check-in date. In some cases, when no written information is provided, it is not possible to reserve the transport service to or from the reserved airport.
3. If the guest is going to stay 4 days or more, all the Guest Services fees must be paid 7 days before the date of arrival. If the guest is going to stay 3 days or less, both the accommodation rate and Guest Services fees can be paid at the reception in the moment of check-in.

5. Guest Services cancellation

6. Changes in the Reservation Confirmation Certificate

1. Changes refers to all kinds of change, such as guest name change, adding guests to the reservation etc.
2. For each item changed after the Reservation Confirmation Certificate is issued, there will be a charge of an administrative fee of 5,000 yen.

7. Changing the trip date or time, no-show and re-reservation of services

1. There is no refund in cases where the client does not use a Guest Service that they had reserved.
2. Even in the cases where a reserved service cannot be used due to a delayed or cancelled flight, or because the date or time of arrival or departure was changed for any reason, there will be no refund.
3. If the date or time of arrival or departure of the guest is changed due to a delayed or cancelled flight, or any other reason, it is possible that a reserved Guest Service cannot be changed. When a service is re-reserved, it may be charged again. Also, it is possible that a service that went through a schedule change is offered with a delay.
4. Requests related to any kind of change need to be submitted by e-mail or written document. Those changes will be sent by e-mail or in a written Reservation Confirmation Certificate. Please be noticed that verbal instructions are not accepted.

8. Facilities, rates for additional guests, additional topics

1. When the room reserved by the guest cannot be offered, we will try to obtain the guest's consent to find another accommodation with as equal conditions as possible.
2. Regardless of the regulation of the previous topic, if we are unable to find another accommodation facility, it will pay a compensation fee equivalent to contract breach penalty to the guest, which will be considered damage compensation. However, if the impossibility to offer a guest room is not attributable to us, the compensation fee will not be paid.
3. If a guest requests a reservation of a room for a group larger than the capacity established by us, the additional fees are charged 5,000 yen per additional guest However, a group is not allowed to stay if its number of members exceeds the room's legal capacity.

9. Damages to the hotel, accessory items, other facilities and security deposit

1. The guest is fully responsible for any damage or stain caused to the hotel facilities, installed equipment and furniture, and also for misplaced keys (card key) during their stay.
2. We request the guests to provide the information of a valid credit card as a security deposit.
3. In case of payment requests by us, it is understood that the guest agrees to pay with the credit card registered in the check-in.
4. It is the guest's responsibility to safeguard their personal belongings during their stay in our accommodation.

10. Check-in and check-out

1. Check-in is available from 3:00 p.m. If the guest informs that the check-in will take place after 3:00 p.m., the reserved room may not be available until moments before the informed time. For this reason, we ask all guests to always inform the time of arrival.
2. The check-out time is 10:00 a.m.
3. In case the client does not leave the room until 10:00 a.m. without any prior request, we will charge a Late check-out fee of 10,000 yen per additional hour or a part of it as an additional fee. For requests related to Late check-out, please notify the reception by e-mail or written document.
   Please be noticed that, depending on the condition of the room reservation, the Late check-out may not be used.
4. If the check-out time is exceeded, the guests may be forced to leave the room.
5. As a form of guarantee, we request all guests to provide their credit card information in the check-in.
   The guests are not allowed to check into the room until the credit card authentication is completed.
6. Following the Hotel Business Law, all guests must provide the hotel with their name, address and telephone number.
   Foreign guests must provide their nationality, passport number and place and date of entry into the country. Also, a copy of the passport will be taken in the check-in.

11. Room cleaning, towels and bed linen

1. For guests staying more than 3 nights, the hotel cleans the room and changes bed sheets once every two days.
2. If requested, the towels can be replaced every day. Please follow our instructions to have it replaced.
3. Free drinks, amenities, dishwasher detergent and cleaning materials are available in each room.
4. Please follow the hotel instructions about garbage separation and disposal.

12. Parking lot

13. Smoking

1. Smoking is prohibited in the entire building. Guests who wish to smoke may do so only at the smoking space located outside the accommodation.
2. If a guest or a accompanying guest is found smoking inside, and continues to do so despite having received a warning, both the guest and the accompanying guest may be asked to leave the accommodation. There is no reimbursement in such cases.
3. If it is found that a guest or an accompanying guest was smoking inside the hotel, an additional cleaning fee will be charged. In addition, if there is any additional cost because the next client was affected by the deodorization process, or if it becomes necessary to prepare another room because of the bad smell, a compensation for loss to the owner will be claimed.

14. Guest's responsibilities

1. We operate only in Japan. All the services are offered based on the laws of Japan.
2. Based on the law, we does not hold any responsibility over lost or damaged objects, delays, delayed flights, indirect losses, injuries or death, except if those events are the result of a natural disaster or in an unavoidable situation.

15. Guest rooms

1. It is strictly forbidden to use the guest rooms for any purpose other than accommodation.
2. It is strictly forbidden for any people other than registered guests to enter the guest rooms.
3. It is strictly forbidden to access multiple rooms (including outdoor eating and drinking), even if you book them. If found, you will be asked to leave without refund.
4. The capacity is determined by our regulations.
5. The maximum number of guests who can stay in each room is determined by law. The number of people staying in the room may not exceed its capacity.
6. During your stay, always lock the doors, especially when you go to sleep.
7. Please do not open the room windows, except in emergency cases.
8. It is strictly forbidden to use heating and cooking devices other than the ones installed in our accommodation.
9. Please do not smoke in the rooms or in the bed (smoking is prohibited in the entire building).
10. When there is a knock on the door, please verify the identity of the visitor first, and do not open it carelessly. Also, if you find it suspicious, please call the reception immediately.
11. Please do not move the equipment or furniture of our accommodation or rooms unnecessarily. Also, please do not make any modification or remodeling in the room without our permission.

16. Lounge

1. The open hours are 5:00 p.m. to 10:00 p.m.
2. Bringing outside food or beverage and smoking are strictly prohibited.
3. Since it is a shared space, any person who behaves in a way that the others guests find unpleasant may be asked to leave.
4. Regarding other issues, please follow the information displayed in our accommodation.

17. About room cleaning and inspection by our staff

1. Please be noticed in advance that, in order to guarantee the safety and hygiene for you and all the other guests, our staff executes an inspection in each room within the first 48 hours after the check-in.
2. This inspection is carried out even in the rooms with the "Do not disturb" card hung in the door knob.
3. In both cases, our staff only enters the room after a receptionist has informed by telephone in advance, but if there is no response even after multiple calls, or in emergency cases, the staff may enter without your permission.

18. The room key

19. Payment

1. If a bill is handed in to you during your stay, please make the payment at the reception.
2. The hotel does not accept to pay for shopping items, tickets, taxi fare, and baggage shipping etc. on behalf of the clients.

20. Valuable items

1. During your stay, please keep valuable items such as money, precious metal etc. safe under your own care.
2. We do not hold any responsibility over misplaced or stolen items.

21. Entrusted items

1. Items entrusted to the reception ---------- 1 week
2. Clothes washed at laundry ----------- 1 month

22. Misplaced items

23. Please do not bring in the following items to our accommodation.

1. All kinds of pet, including dogs, cats, birds, small animals etc.
2. Objects that may cause offensive or unpleasant smell or loud noise; items whose possession is prohibited by law, such as fire arms, knives, stimulant drugs etc.
3. Excessively large goods.
4. Items that can easily ignite or catch fire, such as gunpowder or gasoline.

24. Please refrain from the following conduct in our accommodation

1. Leaving your room wearing clothes that corrupt public morals, like a bathrobe, or half-naked.
2. Behaving in unpleasant manner or in ways that may cause trouble to other guests, such as loud singing with high-pitched voice or brawling.
3. Advertising or distributing publicity items, selling goods, inducement, or other ways of conduct that offend the public order and morals.
4. Making pictures taken inside the building public for commercial purposes without the permission of our accommodation.
5. Smoking is prohibited in the entire building. Please use the specific places for smoking. If evidences of smoking inside the building are found, a penalty and damage compensation will be charged.
6. Each guest is responsible for their own key (card key) during the stay. When leaving the room, please lock the door and always take the key with you.

25. Others

1. Accidental or on purpose, in the case of damaging, tainting, or misplacing devices, equipment and other items inside or outside the building, the guest will need to reimburse the price of the product.
2. Minors without the parents authorization are not allowed to stay. Also, it is appreciated that parents pay attention to accompanying minors that they do not cause trouble to other guests.
3. Alcoholic drinks bought at vending machines must be consumed inside our accommodation, without being taken outside.
4. Please refrain from vandalizing fire extinguishing equipment.

It is understood that the guest has carefully read these terms and conditions at the moment of the reservation, and has agreed with its content when the reservation certificate was issued.